This EV charger is top notch. But what I really want to talk about is the tech support: SIMPLY OUTSTANDING. Nowadays we are all used to trying to get a hold of tech support from companies. Many play hide the ball with their support numbers. When you finally find a support number using your Sherlock Holmes talents, other companies send you to a tech support person overseas who either doesn't understand what you are asking, or you don't understand what he/she is saying. WELL, with Emporia things are totally different and all in an excellent, customer first way. First, they put their support number on almost every page of their Installation guide, as well as elsewhere, so you cannot miss it even if you try. When you call, you talk to a real person, who is really knowledgeable and helpful, and speaks English clearly. This is so refreshing.Now as to the Charger with the load management VUE gen 2. The installation for both the Charger and the Vue gen 2 was done by my electrician and the instructions from Emporia were excellent. I highly recommend you have an electrician install this even though the instructions are excellent. 240 volt is not something a handyman should be fiddling with. The one area I needed help with was the setup through the App. I didn't understand how the settings for the Charger and the Vue (load Manager) related to each other and how the system worked. The tech support person was very helpful explaining it all.Both the Charger and the Vue Gen 2 communicate with Wifi to monitor the upstream load demands. When the Vue senses the load demand is getting too high it signals the Emporia Cloud (through your Wifi) which in turns instructs your Charger (again through its Wifi connection) to ratched down the amount of power it is using. It all works seamlessly and in real time. Very impressive.When using the app, add the charger as a new device. Then, add the Vue as an additional new device. So you are adding two devices, the Charger and the Vue. Input the breaker info into the app, and then choose your charging rate (I decided to use the 24 amp for me because I share the garage power with the HOA). But you can set it as high as 40 amp for plug in or 48 amp if you do a hardwire install.Use a professional electrician and respect the 240 volts.