Frequently Asked Questions Q1: Is it compatible with CarPlay and Android Auto? A: This CaPlay Ai Box use the Carplay protocol and only support for cars with touch screen and factory wired Carplay from 2016. Q2: Can this wireless adapter be paired with multiple phones? A: Yes, it can be paired with multiple phones, but only can connect one device at a time. Q3: If the Ai Box is not connected to Wifi or hotspot, can I watch online videos on Netflix? A: It needs to be connected to Wifi or hotspot to play online steaming videos from Youtube, Netflix. If not, you can insert a TF card to play videos and music offline. Q4. The device does not connect to the phone's Bluetooth (BT)? Method 1- Unplug the device and then reconnect. Method 2- Turn off the BT and forget the device, then reconnect it. Method 3- Delete connection history on car screen and then reconnect. Q5. BT/WiFi/Hotspot connection automatically turn on and off? Method 1- Turn off the "Do not disturb mode" of the phone and restart the phone. Method 2- Follow user manual to update the device. Q6. Have been connected to wifi but the screen shows "No Network"? Click "Setting" in the car screen homepage → "Date&time" → Turn on "Use network-provided time"