Previous page Next page 1 Suitable for car models 2 Long connection distance 3 Universal USB port Connection Steps Plug in the USB port Plug the Apple carplay wireless adapter into the USB port in your car (USB-A or USB-C can be accessed). Connect WiFi and Bluetooth Turn on Bluetooth and WiFi on your phone and delete previously saved vehicle in-car Bluetooth on your phone before connecting to your phone Pair Bluetooth Find the other devices on the Bluetooth page, refresh and wait for ‘SmartBox-XXXX’ to show up, then click and pair. Using Carplay/Android atuo After Bluetooth pairing, click Carplay/Android Auto to finish, now start your wireless operation! Previous page Multiple Apps Wireless Carplay can be operated - map navigation, phone call, music, call voice assistant and so on Next page 1 Versatile control 2 Multiple Apps Why does my Carplay Bluetooth always disconnect and connect to other devices? 1. Enter your phone's Bluetooth settings and delete any saved connections to your car's built-in Bluetooth to prevent your phone's Bluetooth from automatically connecting to your car's Bluetooth. 2. Reconnect your phone to Carplay. Why does the connection interrupt during use? Connection interruptions are often due to WiFi interference. We recommend disconnecting other WiFi networks and Bluetooth devices when using the adapter to maintain a stable connection. I have a problem with my audio/call input or output. What should I check? Verify your phone's Bluetooth settings to ensure it is not connected to other devices. It is crucial for performance optimization to have the phone's Bluetooth specifically connected to the adapter. How can I confirm if my vehicle is compatible with the wireless 2-in-1 CarPlay and Android Auto adapter? The adapter is designed for vehicles with factory-installed wired Apple CarPlay and Android Auto.For specific compatibility,refer to the CarPlay section on the Apple website,consult your car dealer,or contact the brand and model of your car directly. Failure to auto-reconnect Make sure your phone's Bluetooth and Wi-Fi functions are enabled, and there are no other connected Bluetooth devices in the vehicle. Clear pairing records, restart your phone, and re-pair the adapter. Questions and Answers 1. Can the adapter pair with multiple phones? Yes, our adapter supports pairing with multiple phones. However, it can only connect to one device at a time. Before connecting a new phone, make sure to disconnect from the current phone. The adapter will automatically reconnect to the last connected phone by default. 2. Why do I experience delays when using the steering wheel controls to change songs? Slight delays may occur in audio processing, including changing songs, due to the complexity of wireless transmission. This is common with wireless CarPlay and Android Auto solutions and does not indicate an issue with our adapter. 3. What causes audio delay or sound quality issues during music playback and calls? To optimize sound quality and minimize delays, Please make sure your phone's Bluetooth is not connected to other devices and close any background apps on your phone. 4. My vehicle does not recognize the adapter, or CarPlay and Android Auto fail to start. What should I do? To establish communication with your vehicle's computer, ensure that the adapter is properly plugged into the vehicle's computer interface instead of the cigarette lighter, USB data port, or any other location. Please provide us with your vehicle's model and year so we can assist you in accessing the adapter's settings to troubleshoot effectively. 5. After pairing the Android Auto adapter, I can't start the Android Auto feature or face compatibility issues/USB recognition problems If you are using the Android Auto feature in your vehicle for the first time, connect your phone via a data cable to activate Android Auto through a wired connection. Ensure that your Android phone has the latest version of Android Auto. If not, update it to the latest version by logging into your Google Play account. Turn off Bluetooth on your phone and access the mobile app manager to search for "Auto" to clear the Auto cache. Once cleared, restart the adapter and reconnect Bluetooth. 6. Audio input or output issues: calls rejected or redirected to voicemail/no sound playing/microphone not working/music playback interrupted or paused/voice function abnormal. Please check if the Bluetooth of your iPhone/Android smartphone is connected to other devices like headphones, smartwatches, etc. If so, disconnect other automatically connected Bluetooth devices or directly turn off the car's Bluetooth, then connect to your vehicle's Bluetooth for use with Android Auto. During calls, ensure that the "audio" output option is set to Carplay/Android Auto. 7. Can my phone use other internet Wi-Fi when using wireless Carplay Android Auto adapters? While using the wireless Android Auto adapter feature, your phone's Wi-Fi will be occupied by the adapter, so you cannot simultaneously use other internet connections. You can only use the internet from your phone's SIM card.